Delivery

All orders up to 2kg will be dispatched with Royal Mail with a choice between Tracked 24 and Tracked 48 service.. For guaranteed next day we offer an APC Overnight.service. If your order exceeds 2kg you will be asked to contact us for a delivery quote. Royal Mail delivery times can be found on their website.

All orders up to 2kg will be dispatched with Royal Mail International Tracked service. for a flat fee of £9.95. For orders over £100 we now offer FREE delivery.

For orders up to €150 (excluding  postage costs) your country VAT will be added to your shopping cart at checkout, (the IOSS system) enabling the local postal company to deliver without any further payment demands.

For order values over €150 we suggest making two orders to enable the IOSS  VAT system to be used. We will refund any excess postage charges made by you on the second order.

Otherwise orders over €150 will not go through the IOSS system, so no VAT will be charged at checkout and you will be asked by your local delivery service to pay the VAT prior to delivery.

For orders over 2kg you will be directed to contact us for a delivery quote.

We now offer a flat £9.95 per order for all USA and Canada  destinations and FREE delivery on orders over £100,  This applies to order weights up to 2kg and will be dispatched with Royal Mail International Tracked service.

If you have created an account online or when you enter your delivery address the system will automatically deduct the British 20% VAT. Your local postal delivery company will require any duty and sales tax due to be paid for prior to or at delivery. For larger orders we reserve the right to select an alternative international carrier.

If you are planning to attend one of the our shows around the UK and wish to save the delivery costs by collecting from our stand, please select this at checkout and indicate which show this will be.

The majority of orders will be sealed inside an air bag to protect the contents and then placed in a recycled plastic shipping bag. Patterns that are to be posted will be placed in a recycled cardboard envelope to avoid multiple crease marks on the paper. Larger orders will be placed inside recycled cardboard boxes, sealed with paper based carton tape.

If your order is a gift to be sent directly, please make sure you update the delivery address at checkout.. We can provide a gift card with your message by indicated this in the NOTES section at checkout.

If you have any delivery cost or concerns query please email info@ukalpaca.com and we will respond within 24 hours.

If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return. Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.