Shipping

Postage and packaging charges are based on the total shipping weight of your order and will be calculated for you by the shopping cart checkout system for all destinations.

PLEASE NOTE ROYAL MAIL ARE INCREASING CHARGES EFFECTIVE 1st JANUARY 2021

If you are ordering by post please use the table below to determine the correct postage or first use the shopping cart and checkout to find the correct post and pack charges, then cancel the shopping cart order. Add this amount to your order value and send cheque payable to UK Alpaca Ltd with your order.

Prices are based on the Royal Mail First Class service for UK postcodes up to a weight of 2.0kg. For weights greater than this either Royal Mail 2nd Class or a courier company

For EU countries prices are based on Royal Mail International Small Packet airmail service. For weights over 2kg please email us with your order weight.

For destinations other than the UK and Europe please do a trial order as the system will work out the correct price for the weight of your order.

We aim for same day dispatch on all orders received by midday. Orders received after this will be dispatched on the following working day. If the product is out of stock we will contact you to advise the earliest delivery date.

All UK Post Code destinations. Prices include VAT at 20%
up to 1kg – £4.75 (Royal Mail 1st class)
1kg to 2kg – £7.16 (Royal Mail 1st class)
up to 2kg – £4.11 (Royal Mail 2nd class)
>2kg – quote required, please telephone or email

All European Destinations
up to and including 1.25kg – £10.50 (Royal Mail International)
up to and including 1.5kg – £11.75 (Royal Mail International)
up to and including 1.75kg – £13.00 (Royal Mail International)
up to and including 2.0kg – £14.00 (Royal Mail International)
over 2kg – quote required, please telephone or email

All Rest of World Destinations
Please email for delivery charges or do a trial order.

Returns
If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return. Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.