DELIVERY

Postage and packaging charges are based on the total shipping weight of your order and will be calculated for you by the shopping cart checkout system for all destinations. The prices reflect the recent price rises by Royal Mail on 3rd April 2023 and courier  fuel surcharge rises. We aim at all times to dispatch orders received by 13:00hrs on the same day.

Please note we have to apply 20% VAT to all delivery costs for UK destinations which is why charges might seem higher than buying stamps at the post office.

UK Post Code Destinations

All orders up to 2kg will be dispatched with Royal Mail with a choice between their first class and second class service.. For guaranteed next day we offer an APC Overnight.service. If your order exceeds 2kg you will be asked to contact us for a delivery quote. Royal Mail delivery times can be found on their website.

EU Destinations

All orders up to 2kg will be dispatched with Royal Mail International Tracked service.. If you have created an account online or when you enter your delivery address the system will automatically deduct the British 20% VAT. Your local postal delivery company will require any VAT due to be paid for prior to or at delivery. For order values up to €150 we hope shortly to have our own IOSS number when your local VAT charge will be added to your shopping cart at checkout, enabling the local postal company to deliver without further payment demands.. For orders over 2kg you will be directed to contact us for a delivery quote.

Rest Of World Destinations

All deliveries up to 2kg will be dispatched with Royal Mail International Tracked service.. If you have created an account online or when you enter your delivery address the system will automatically deduct the British 20% VAT. Your local postal delivery company will require any duty and sales tax due to be paid for prior to or at delivery. For larger orders we reserve the right to select an alternative international carrier.

Click & Collect At Shows

If you are planning to attend one of the our shows around the UK and wish to save the delivery costs by collecting from our stand, please select this at checkout  and indicate which show this will be.

Packaging

The majority of orders will be sealed inside an air bag to protect the contents and then placed in a recycled plastic shipping bag. Patterns that are to be posted will be placed in a recycled cardboard envelope to avoid multiple crease marks on the paper. Larger orders will be placed inside recycled cardboard boxes, sealed with paper based carton tape.

Gift Deliveries

If your order is a gift to be sent directly, please make sure you update the delivery address at checkout.. We can provide a gift card with your message by indicated this in the NOTES section at checkout.

Queries

If you have any delivery cost or concerns query please email info@ukalpaca.com and we will respond within 24 hours..

Returns
If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return. Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.