Shipping

Postage and packaging charges are based on the total shipping weight of your order and will be calculated for you by the shopping cart checkout system for all destinations.

All UK shipping up to 2kg weight will be handled by Royal Mail using either First or Second Class service as selected at checkout. International orders will be charged without English VAT however local taxes will be need to paid to the local delivery service before delivery. We are hoping shortly to have an IOSS number for EU sales up to £130 which will allow us to charge the appropriate VAT/TVA rate at checkout ensuring speedier delivery service with no hidden charges on delivery.

PLEASE NOTE ROYAL MAIL HAVE INCREASED SOME CHARGES EFFECTIVE APRIL 2022 but have extended small parcel basic rate up to 2kg, which helps.. We are legally obliged to add 20% VAT to al UK postcode destinations which is why charges might seem higher than buying stamps at the post office for non commercial use.

Courier service if selected is by APC-Overnight for next day delivery to UK postcodes. .

For destinations other than the UK and Europe please do a trial order as the system will work out the correct price for the weight of your order..

We aim for same day dispatch on all orders received by 2pm Orders received after this will be dispatched on the following working day. If the product is out of stock we will contact you to advise the earliest delivery date.

If you have a delivery cost query please email info@ukalpaca.com and we will respond within 24 hours..

Returns
If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return. Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.